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Responsible Gaming

Responsible Gaming Policy – Pinko Win Canada

Our Commitment to Players

At Pinko Win Canada, our mission is to provide a secure and enjoyable gaming environment where entertainment remains the focus. While most players gamble responsibly, we recognize that some may need extra tools and guidance to stay in control. This policy outlines our strategies, features, and resources designed to help you manage your play.

Responsible Play Self-Check

If you’re unsure whether gambling is affecting you negatively, ask yourself:

  • Have you ever played with money meant for essentials?
  • Do you gamble to avoid problems or stressful emotions?
  • Have you felt guilty or anxious after gambling?
  • Do you try to recover losses quickly with larger bets?
  • Have you neglected work, studies, or family because of gambling?

If you answer “yes” to more than one, you may be at higher risk. You can take a free, private assessment here: Gamblers Anonymous 20 Questions.

Self-Exclusion Program

We offer self-exclusion tools for players who wish to block their account access for a set period:

  • 1 year
  • 3 years
  • 5 years
  • 10 years
  • Lifetime

How to activate:
Sign in to your account and go to the Responsible Gaming section or email [email protected]. Once self-exclusion is in place, your account will remain locked until the period ends. Lifetime exclusions cannot be reversed.

Cooling-Off Breaks

If you want a short pause rather than a long-term block, you can activate a cooling-off period:

  • 24 hours
  • 7 days
  • 1 month
  • 3 months

During this period, you won’t be able to deposit or place bets. Access is restored automatically once the period ends.

Support and Professional Help

If gambling is creating difficulties in your life, these services provide free and confidential assistance:

Preventing Underage Gambling

We have a zero-tolerance policy for underage gambling. Anyone found under the legal gambling age will have their account closed, winnings forfeited, and funds returned.

Safeguards include:

  • Age verification upon registration
  • Random proof-of-age checks
  • Marketing targeted only to legal-age audiences

For parental controls, you can use:

Tips for Staying in Control

  • Set a personal deposit limit before you play.
  • Take regular breaks to maintain perspective.
  • Avoid gambling when tired, stressed, or under the influence.
  • Never chase losses; see gambling as entertainment only.
  • Keep gambling balanced with other hobbies and activities.

Contact

For responsible gaming inquiries or account restrictions, email [email protected]. All messages are treated with full confidentiality.